What is a chatbot & how does it work?

A chatbot is an artificial intelligence-based computer program that uses natural language processing to communicate with humans, using texts. Chatbots are a common tool for customer service, internet search, and other routine tasks for internet users. AI chatbots are also used internally by businesses to help automate workflows and other tasks.

Are chatbots a good investment?

Cost-effectiveness: A chatbot is a one-time investment. Once it has been developed and implemented, you can scale down on hiring people for customer support. Instead, people can be engaged in solving complex problems and creating strategies for business growth. Chatbots also do not make mistakes for established processes, unlike human agents.

What is the difference between chatbot and AI chatbot?

The terms chatbot, AI chatbot and virtual agent are often used interchangeably, which can cause confusion. While the technologies these terms refer to are closely related, subtle distinctions yield important differences in their respective capabilities. Chatbot is the most inclusive, catch-all term.

Is a chatbot a telephonic customer care number?

If this reminds you of a telephonic customer care number where you choose the options according to your need, you would be very correct. That phone tree is also a chatbot, though a very primitive one. Modern chatbots do the same thing by holding a conversation with customers. This conversation may be in the form of text, voice or a hybrid of both.